Privacy Policy
Last updated: March 2026 · We value your privacy and are transparent about how we handle your data.
Quick Navigation
1. Introduction
Matija Upgrade ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information. By using our Platform, you consent to the practices described in this policy.
2. Information We Collect
We collect information you provide directly, including: your username, email address, and password when you register; payment information processed through PayPal or NOWPayments (we do not store card details); order history and transaction records; and any communications you send us via support chat or email.
3. How We Use Your Information
Your information is used to: create and manage your account; process and fulfill your orders; send you order confirmations and delivery details; respond to support requests; prevent fraud and ensure platform security; and comply with legal obligations.
4. Data Sharing & Third Parties
We do not sell, trade, or rent your personal data to third parties. We may share limited data with: PayPal for payment processing; NOWPayments for cryptocurrency transactions; and hosting providers who are contractually bound to protect your data.
5. Payment Security
All payments are processed through trusted third-party providers (PayPal and NOWPayments). We do not store credit card numbers, bank account details, or cryptocurrency wallet keys on our servers. Payment transactions are encrypted using SSL/TLS protocols.
6. Cookies & Tracking
We use essential cookies to maintain your session and keep you logged in. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, but this may affect Platform functionality.
7. Data Retention
We retain your account data for as long as your account is active. Order records are retained for a minimum of 3 years for legal purposes. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.
8. Your Rights
You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your account and associated data; and receive a copy of your data in a portable format. Contact us through support to exercise these rights.
9. Children's Privacy
Matija Upgrade is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete that information immediately.
10. Security Measures
We implement industry-standard security practices including: bcrypt password hashing; JWT-based authentication with secure cookies; HTTPS encryption for all data in transit; and rate limiting on authentication endpoints to prevent brute-force attacks.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the last updated date at the top of this page. For significant changes, we will notify registered users via email.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the live chat on our website. We take all privacy concerns seriously and will respond within 24-48 hours.